Frequently Asked Questions

Question: I'm from Spain, I would like to know the shipping charges for an order of sizzix dies. Thank you. Answer: We would need to know the codes of the items you require, we would then weigh them and find out the carriage charge to Spain.
Question: Hi can i use any brass stencil to emboss on the big shot, if so, what do i need to do so and how. many thanks Maxine Answer: Yes you can emboss your brass stencils on the Big Shot you need to buy the Embossing rubber which is £4.00
Question: I have mislaid my account number - Can you remind me of it? Answer: It is called your Account Reference if you email or phone us wiyh your details we will then supply you with the information needed
Question: hallo, I live in the province of milano and I would want to know if I can also order me from you.. if he, tells me the expenses and times of attended?? if it were possible can you answer me to this address directly?? 628999@tiscali.it P.S. but is this a club? if he, can enroll me also? where?? you are fantastic, Thanks perla giusti Answer: We can supply to Milan, you could email a list of the code's & description's that you are looking to order. We will then let you know the postage cost, if you are happy with that you can ring us with your card details. Regarding the bug club, you automatically get registered when you place an order. However the newsletter is only posted within the UK. Hope this helps.
Question: What is the postage to Germany please? Answer: It all depends on the weight of the goods if you would like to email us with your order we can then work it out and email you back with the cost
Question: Which sissix products can I use with my sidekick? Some of the Sizzlits say 'med' next to them, am I limited by size? Answer: No you can use any thin die which are called Sizzlits small or medium or the Decorative Strips though you do need the 13" cutting pads for those,you can also use Clearlits & Embosslits,hope this helps you
Question: How do I get to payment for my first order? Answer: You should automatically go to payment as soon as you confirm your order if you are still having problems please phone us on 01691 774 778
Question: Are the crease pads a new item thats compatable with the original sizzix machine Answer: The crease pad will only work with the Big Shot it is not compatible with the original Sizzix machine
Question: HI, I have got a Sizzix Sizzlits machine and wondering if I can use the emboslits with it and if I can - how?? Thanks Karen Evans Answer: Yes you can in exactly the same way as a sizzlit put your paper inside the embosslit(not the XL ones) then sandwich it between the cutting plates then wind through the sidekick
Question: Have you any information about the latest machinery from Sizzix please? I believe it is made of metal for heavy use, not electric and costs over £200. Answer: It is called the Big Shot Pro and it will cost £250.00 hopefully it will be available in the next two weeks. We are taking pre-orders for this machine please phone 01691 774778 for more information.
Question: Why has the Bug letter not been updated since August 2009 Answer: We would like to apologize for not publishing the Bug Letter recently however this is now a priority for us and you can expect a new updated Bug Letter in the very near future
Question: How can I change the password you have sent to me? Answer: Once you have logged in with the password we provided you, your password can be changed by clicking on the "Preferences" link under the Members section on the right hand menu.
Question: i want to buy a larger machine i already have the tag along which is the best one to buy and which of the dies go with them please Answer: Hi, the best one to buy is the Big Shot, you can use all Sizzix dies on this machine.The multi purpose platform is included in the starter kit.
Question: I am relatively new to card making and want to invest in a machine that is "all singing all dancing" to save having lots of difrerent pieces equipment - What would be my best option and what basic dies etc does it come with before I need to add others. Answer: We sell 3 different machines Big Shot, Big Shot Express and the Big Shot Pro none of the machines come with dies, all the machines take all other makes of dies. If you would like to phone us (01691 774778) we do have a booklet on all our machines,and we would be able to answer all your questions
Question: I have just bought a movers & shapers repositionable magnetic die. Can you tell me what I need and how to use it? I have the bigshot machine. Thanks, Linda. Answer: You will need the Mover & Shaper Die so that you can then put your die into it and cut your aperture & card, you will also need the XL cutting plates then you use it the same as the bigz dies
Question: HI Do i need to get a mulit platform to use the xl dies? or is there another platform. thanks Answer: No You just need to use the extra long cutting plates which cost £11.50 and the code is 655267
Question: order by phone Answer: Yes you can order by phone on 01691774778 order lines are open 9am-5pm Monday to Friday
Question: tracking an order Answer: you would have to phone us then we can track it through the courier
Question: PLEASE CAN YOU TELL ME IF I CAN VISIT YOUR STORE AND IF SO WHERE ABOUT ARE YOU IN WREXHAM? Answer: Yes you may visit us we are in a Village called Chirk.Opening hours are Monday-Friday 10.am-4.pm and saturday 10am -3pm,please phone for directions
Question: Do you still give bonus points when you buy dies etc I received a die to day but no points invoice no 46061 Mrs menassa. Answer: Yes we do still give on points on Sizzix goods over £10.00 as your order was to the value of £8.00 you would not have been entitled to a point
Question: Are loyalty points granted on online purchases only or also at shows? Answer: Loyalty Points are given when you buy Sizzix goods off us either at the Shop, Shows or Online
Question: I have just tried to place an order and don't have my member number .Please can you e mail me it please .Will I get the bee stamps for this order of over £36. to add to my growing collection on the card ? Answer: To be able to give tou you Account Reference we will need your name and postcode, you dont need this to place your order you can place your order & when you get your invoice your Account Reference will be on it & you can then update your profile on the website,you get bugs for all orders over £10.00 so you will receive 3 bugs on £36.00
Question: What other dies can be used on the big shot besides sizzix and ellison? Also do the sizzix original dolls clothes fit the new dress up dolls? Answer: All Dies Work on the big Shot ie:Cuttlebug Wizard Bosskut Quick cut Revolution Double do Impress as long as you have the Multi Purpose Platform. The original dolls clothes do not fit the new body
Question: I can't seem to find your catalogue on line. What am I doing wrong? Answer: We are out of stock of the catalogues at the moment and are in the process of making a new one with all the Sizzix products as soon as it is available it will be put back into stock.
Question: do you take american money order and or personal checks? Answer: We take credit or debit cards,postal orders and cheques
Question: We do not have a copy of an old/recent invoice. Where can we find the account number please? Answer: just phone us on 01691774778 and we will tell you your account reference
Question: How many bug stamps do you need to redeem them, I have misplaced my saving card so cannot check? Answer: You need full card of 49 stamps the 50th stamp is free on the savers card hope this is of help to you
Question: how long will my order take to be delivered Answer: Delivery is usually the next working day, providing payment has cleared.
Question: Good morning - im experiencing difficulty in viewing the sizzix and craft product range on the website. i have logged in successfully and selected sizzix products from the left expecting the menu to then appear but it takes me back to the login page. this is the same under craft products and other options except clearance - thats the only one that works. this happened several weeks ago and i thought there was perhaps an issue on the site but it is still occuring - is there something wrong with my account or the site? regards Gill Answer: I am sorry you are having trouble viewing our website we have had a few problems recently and are in the process of fixing them hopefully our website will be functioning properly as soon as possible
Question: How much is carriage Answer: Carriage is free for orders over £25.00 and £2.50 under that amount in the U.K
Question: Hi Can i use my points card in your shop, or is it an online only redemption. Many thanks Answer: You can use you full savers card at the shop or at a show but not online as you have to send us the card and order by post any problems phone or e-mail us
Question: I have been a member of The Bug Club for ages but have only just signed up online. Should I have quoted the membership number on my card or are they treated as separate 'accounts'/purchases. Are the 'bug' stamps sent with online orders? Thanks for great products by the way! Fantastic quality! Answer: every time you buy off us shop show or online you will automatically receive the bug points you do not need the membership number, but you will need your account reference which is on any invoice you receive of us hope this helps you
Question: Hello! I have bought your rubber embossing mat and I have the diagram for the order of the sandwich but I am unsure which section (or tabs) of the multi purpose platform I use. I have tried using just the bottom one (the thick white one) as it appears on the diagram but this isn't thick enough, (I tried using a card shim too). Thanks Karen Answer: You need to use tab 1 of the multi purpose platform to emboss any more problems phone us and we talk it all through (01691 774778)
Question: can i pay with a cheque or p,order?thanks Answer: Yes of course just post your order and cheque or postal order to us and as soon as we receive it we will process your order
Question: hi there, i cannot seem to locate the bug newsletter online can you help? naomi Answer: you will need to sign in then go to the bug club click on the link for the bug the bug letter page comes up then click on the the bug (which is in red)linkand you should reach the letter any more problems let us know
Question: can I have some bees with my order please and can you tell me my old account details thank you Answer: If you order over £10.00 you will automatically be sent the bees.You only need your Account Reference if you would like to get in touch with us we can tell you what this is.
Question: do you do gift vouchers Answer: Yes we do they are available in £5 and you can purchase them by phone or visiting our shop
Question: When my order is dispatched, do you send out a confirmation email? Many Thanks Answer: No sorry we do not send out a confirmation email when we dispatch your order if there is a problem with the order we will get in touch with you if everything is ok it will be sent ASAP
Question: what sizes are the new crescent & scallop tags, and when will a picture be available Many thanks. Answer: The size is 47/8" by 4" and I will put the picture on as soon as sizzix provide one for me
Question: how do i become a member of the bug club? Answer: On your first order with us when you purchase a Sizzix product you will automatically be sent Bugs and a membership pack
Question: my order won't go through and it says to ring you immediately but I cannot find a phone number! Answer: Thephone number is 01691 774 778 we will be open at 9.00am in the morning
Question: What is the big shot multiservis platform for Answer: The Multi-Purpose Platform allows you to use other wafer thin dies on your Big Shot/Big Kick
Question: I have been bought a 'Big Shot' as a gift, and told I need a "shim" to use with it. Can you please tell me what it is, what it does, why I need it and where can I find it on your website? I've looked without success. I really want to start using my Big Shot, so would be very grateful if you could reply quickly? Yours, Gini Answer: Hi A shim is a piece of card whatever thickness you need it to be you really only need a shim when you emboss your own brass stencils to get a deeper emboss
Question: Hello I made my first purchase in May and sent you the completed form for registering with the Bug Club but i have heard no more from you. Regards Ruth Answer: You dont recieve anything of us the form is just to register on our database and to give you an account reference which you recieve on your 1st order you will need this to view the bug letter online

Question: I'm from Spain, I would like to know the shipping charges for an order of sizzix dies. Thank you.
Answer: We would need to know the codes of the items you require, we would then weigh them and find out the carriage charge to Spain.

Question: Hi can i use any brass stencil to emboss on the big shot, if so, what do i need to do so and how. many thanks Maxine
Answer: Yes you can emboss your brass stencils on the Big Shot you need to buy the Embossing rubber which is £4.00

Question: I have mislaid my account number - Can you remind me of it?
Answer: It is called your Account Reference if you email or phone us wiyh your details we will then supply you with the information needed

Question: hallo, I live in the province of milano and I would want to know if I can also order me from you.. if he, tells me the expenses and times of attended?? if it were possible can you answer me to this address directly?? 628999@tiscali.it P.S. but is this a club? if he, can enroll me also? where?? you are fantastic, Thanks perla giusti
Answer: We can supply to Milan, you could email a list of the code's & description's that you are looking to order. We will then let you know the postage cost, if you are happy with that you can ring us with your card details. Regarding the bug club, you automatically get registered when you place an order. However the newsletter is only posted within the UK. Hope this helps.

Question: What is the postage to Germany please?
Answer: It all depends on the weight of the goods if you would like to email us with your order we can then work it out and email you back with the cost

Question: Which sissix products can I use with my sidekick? Some of the Sizzlits say 'med' next to them, am I limited by size?
Answer: No you can use any thin die which are called Sizzlits small or medium or the Decorative Strips though you do need the 13" cutting pads for those,you can also use Clearlits & Embosslits,hope this helps you

Question: How do I get to payment for my first order?
Answer: You should automatically go to payment as soon as you confirm your order if you are still having problems please phone us on 01691 774 778

Question: Are the crease pads a new item thats compatable with the original sizzix machine
Answer: The crease pad will only work with the Big Shot it is not compatible with the original Sizzix machine

Question: HI, I have got a Sizzix Sizzlits machine and wondering if I can use the emboslits with it and if I can - how?? Thanks Karen Evans
Answer: Yes you can in exactly the same way as a sizzlit put your paper inside the embosslit(not the XL ones) then sandwich it between the cutting plates then wind through the sidekick

Question: Have you any information about the latest machinery from Sizzix please? I believe it is made of metal for heavy use, not electric and costs over £200.
Answer: It is called the Big Shot Pro and it will cost £250.00 hopefully it will be available in the next two weeks. We are taking pre-orders for this machine please phone 01691 774778 for more information.

Question: Why has the Bug letter not been updated since August 2009
Answer: We would like to apologize for not publishing the Bug Letter recently however this is now a priority for us and you can expect a new updated Bug Letter in the very near future

Question: How can I change the password you have sent to me?
Answer: Once you have logged in with the password we provided you, your password can be changed by clicking on the "Preferences" link under the Members section on the right hand menu.

Question: i want to buy a larger machine i already have the tag along which is the best one to buy and which of the dies go with them please
Answer: Hi, the best one to buy is the Big Shot, you can use all Sizzix dies on this machine.The multi purpose platform is included in the starter kit.

Question: I am relatively new to card making and want to invest in a machine that is "all singing all dancing" to save having lots of difrerent pieces equipment - What would be my best option and what basic dies etc does it come with before I need to add others.
Answer: We sell 3 different machines Big Shot, Big Shot Express and the Big Shot Pro none of the machines come with dies, all the machines take all other makes of dies. If you would like to phone us (01691 774778) we do have a booklet on all our machines,and we would be able to answer all your questions

Question: I have just bought a movers & shapers repositionable magnetic die. Can you tell me what I need and how to use it? I have the bigshot machine. Thanks, Linda.
Answer: You will need the Mover & Shaper Die so that you can then put your die into it and cut your aperture & card, you will also need the XL cutting plates then you use it the same as the bigz dies

Question: HI Do i need to get a mulit platform to use the xl dies? or is there another platform. thanks
Answer: No You just need to use the extra long cutting plates which cost £11.50 and the code is 655267

Question: order by phone
Answer: Yes you can order by phone on 01691774778 order lines are open 9am-5pm Monday to Friday

Question: tracking an order
Answer: you would have to phone us then we can track it through the courier

Question: PLEASE CAN YOU TELL ME IF I CAN VISIT YOUR STORE AND IF SO WHERE ABOUT ARE YOU IN WREXHAM?
Answer: Yes you may visit us we are in a Village called Chirk.Opening hours are Monday-Friday 10.am-4.pm and saturday 10am -3pm,please phone for directions

Question: Do you still give bonus points when you buy dies etc I received a die to day but no points invoice no 46061 Mrs menassa.
Answer: Yes we do still give on points on Sizzix goods over £10.00 as your order was to the value of £8.00 you would not have been entitled to a point

Question: Are loyalty points granted on online purchases only or also at shows?
Answer: Loyalty Points are given when you buy Sizzix goods off us either at the Shop, Shows or Online

Question: I have just tried to place an order and don't have my member number .Please can you e mail me it please .Will I get the bee stamps for this order of over £36. to add to my growing collection on the card ?
Answer: To be able to give tou you Account Reference we will need your name and postcode, you dont need this to place your order you can place your order & when you get your invoice your Account Reference will be on it & you can then update your profile on the website,you get bugs for all orders over £10.00 so you will receive 3 bugs on £36.00

Question: What other dies can be used on the big shot besides sizzix and ellison? Also do the sizzix original dolls clothes fit the new dress up dolls?
Answer: All Dies Work on the big Shot ie:Cuttlebug Wizard Bosskut Quick cut Revolution Double do Impress as long as you have the Multi Purpose Platform. The original dolls clothes do not fit the new body

Question: I can't seem to find your catalogue on line. What am I doing wrong?
Answer: We are out of stock of the catalogues at the moment and are in the process of making a new one with all the Sizzix products as soon as it is available it will be put back into stock.

Question: do you take american money order and or personal checks?
Answer: We take credit or debit cards,postal orders and cheques

Question: We do not have a copy of an old/recent invoice. Where can we find the account number please?
Answer: just phone us on 01691774778 and we will tell you your account reference

Question: How many bug stamps do you need to redeem them, I have misplaced my saving card so cannot check?
Answer: You need full card of 49 stamps the 50th stamp is free on the savers card hope this is of help to you

Question: how long will my order take to be delivered
Answer: Delivery is usually the next working day, providing payment has cleared.

Question: Good morning - im experiencing difficulty in viewing the sizzix and craft product range on the website. i have logged in successfully and selected sizzix products from the left expecting the menu to then appear but it takes me back to the login page. this is the same under craft products and other options except clearance - thats the only one that works. this happened several weeks ago and i thought there was perhaps an issue on the site but it is still occuring - is there something wrong with my account or the site? regards Gill
Answer: I am sorry you are having trouble viewing our website we have had a few problems recently and are in the process of fixing them hopefully our website will be functioning properly as soon as possible

Question: How much is carriage
Answer: Carriage is free for orders over £25.00 and £2.50 under that amount in the U.K

Question: Hi Can i use my points card in your shop, or is it an online only redemption. Many thanks
Answer: You can use you full savers card at the shop or at a show but not online as you have to send us the card and order by post any problems phone or e-mail us

Question: I have been a member of The Bug Club for ages but have only just signed up online. Should I have quoted the membership number on my card or are they treated as separate 'accounts'/purchases. Are the 'bug' stamps sent with online orders? Thanks for great products by the way! Fantastic quality!
Answer: every time you buy off us shop show or online you will automatically receive the bug points you do not need the membership number, but you will need your account reference which is on any invoice you receive of us hope this helps you

Question: Hello! I have bought your rubber embossing mat and I have the diagram for the order of the sandwich but I am unsure which section (or tabs) of the multi purpose platform I use. I have tried using just the bottom one (the thick white one) as it appears on the diagram but this isn't thick enough, (I tried using a card shim too). Thanks Karen
Answer: You need to use tab 1 of the multi purpose platform to emboss any more problems phone us and we talk it all through (01691 774778)

Question: can i pay with a cheque or p,order?thanks
Answer: Yes of course just post your order and cheque or postal order to us and as soon as we receive it we will process your order

Question: hi there, i cannot seem to locate the bug newsletter online can you help? naomi
Answer: you will need to sign in then go to the bug club click on the link for the bug the bug letter page comes up then click on the the bug (which is in red)linkand you should reach the letter any more problems let us know

Question: can I have some bees with my order please and can you tell me my old account details thank you
Answer: If you order over £10.00 you will automatically be sent the bees.You only need your Account Reference if you would like to get in touch with us we can tell you what this is.

Question: do you do gift vouchers
Answer: Yes we do they are available in £5 and you can purchase them by phone or visiting our shop

Question: When my order is dispatched, do you send out a confirmation email? Many Thanks
Answer: No sorry we do not send out a confirmation email when we dispatch your order if there is a problem with the order we will get in touch with you if everything is ok it will be sent ASAP

Question: what sizes are the new crescent & scallop tags, and when will a picture be available Many thanks.
Answer: The size is 47/8" by 4" and I will put the picture on as soon as sizzix provide one for me

Question: how do i become a member of the bug club?
Answer: On your first order with us when you purchase a Sizzix product you will automatically be sent Bugs and a membership pack

Question: my order won't go through and it says to ring you immediately but I cannot find a phone number!
Answer: Thephone number is 01691 774 778 we will be open at 9.00am in the morning

Question: What is the big shot multiservis platform for
Answer: The Multi-Purpose Platform allows you to use other wafer thin dies on your Big Shot/Big Kick

Question: I have been bought a 'Big Shot' as a gift, and told I need a "shim" to use with it. Can you please tell me what it is, what it does, why I need it and where can I find it on your website? I've looked without success. I really want to start using my Big Shot, so would be very grateful if you could reply quickly? Yours, Gini
Answer: Hi A shim is a piece of card whatever thickness you need it to be you really only need a shim when you emboss your own brass stencils to get a deeper emboss

Question: Hello I made my first purchase in May and sent you the completed form for registering with the Bug Club but i have heard no more from you. Regards Ruth
Answer: You dont recieve anything of us the form is just to register on our database and to give you an account reference which you recieve on your 1st order you will need this to view the bug letter online